Paper, Order, or Assignment Requirements
In addition to the actual blueprint, you will also write a report that addresses the following issues:
- Describe why you selected this organization to blueprint;
- Identify and describe three potential bottlenecks/fail-points in the service delivery process;
- Suggest possible solutions/alternatives to address these (potential) problem areas;
- Discuss how a service blueprint might be used in each of the following areas in this organization: marketing, human resource management, and operations;
- Discuss what you learned from doing this assignment and how you will apply it in the business world.